Shipping policy
🚚 Free shipping over $150
Fast dispatch from Australia
Tracked delivery on every order
🚚 Where We Ship
We deliver Australia-wide, including most metro and regional areas.
Not sure if we reach you? Get in touch—we’ll sort you out.
⏱ Dispatch Times
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Orders ship within 1–2 business days
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Orders placed on weekends/public holidays ship next business day
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⚡ We pack fast so your dog doesn’t have to wait.
During busy periods, dispatch may take slightly longer—but we’ll always keep you updated.
📦 Shipping Costs
Shipping is calculated at checkout based on your location and order size.
💡 Tip: Spend over $150 to unlock free shipping.
📍 Estimated Delivery Times
(From dispatch)
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Metro: 2–5 business days
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Regional: 3–8 business days
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Remote: 5–12 business days
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📍 All orders include tracking—no guessing games.
🔎 Tracking Your Order
Once your order is on the move, you’ll receive a tracking link via email.
👀 You can follow your delivery every step of the way.
📬 Delivery Instructions
Orders may be left in a safe place if no one is home.
Want signature on delivery? Just leave a note at checkout.
📝 Checkout reminder: Double-check your address to avoid delays.
🌡 Product Care
Our air-dried food is shelf-stable and travels well.
To keep it at its best:
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Bring your parcel inside as soon as possible
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Avoid leaving it in direct heat for long periods
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🐶 Made tough for transit. Loved fresh at home.
⚠️ Delivery Issues
If something’s not right (delays, damage, missing items), contact us within 5 business days of delivery.
🤝 We’ll make it right—quickly.
📝 Address Accuracy
Please double-check your shipping details before ordering.
We can’t take responsibility for delays or lost parcels due to incorrect or incomplete addresses.
💬 Need Help?
Questions? We’re here for you.
📩 Reach out anytime—real humans, fast replies.
info@groverpetfoods.com
Quick Shipping Snapshot
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🚚 Free shipping over $150
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⚡ Dispatch in 1–2 business days
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📦 Tracked delivery on every order
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🇦🇺 Ships Australia-wide